Terms of Service

This page describes the third-party AI digital top-up products offered by Pay2GPT. Please read and acknowledge the following before using the service.

Last updated: 2026-10-10

1. Nature of the service

Pay2GPT is an independent third-party digital product service. It does not represent official authorization, endorsement or partnership by OpenAI, ChatGPT or any other AI product. A product's price, term, conditions, delivered content and after-sales handling are as stated on the product page and in the order.

2. Delivery

  • After a successful payment, the customer obtains the top-up information and instructions on the order page.
  • The customer must use an account they own or are entitled to use, and complete the top-up themselves following the product instructions.
  • This service does not require the customer to provide an account password or verification code. To activate a subscription, the customer submits the account's login credential (Session) only on that order's page.
  • The customer should keep the order number and delivered information safe and must not publish them or forward them to unrelated persons.

3. User rules

When using this service, users must not:

  • provide false, impersonated, stolen or unauthorized accounts, payment information or identity documents;
  • use the service for fraud, money laundering, abusive refund claims, cashing out, resale or any other unlawful activity;
  • circumvent a third-party platform's security measures, regional restrictions, identity verification, risk controls or usage limits;
  • attack, scan or interfere with the website, the order system or third-party platforms;
  • register in bulk, hoard, transfer, share or otherwise abuse digitally delivered content;
  • submit malicious code, false credentials, other people's personal information or material that infringes third-party rights;
  • mislead other users, payment institutions or the service provider in any way.

4. Violations and account measures

If we have reasonable grounds to believe a user has violated these terms, the product rules, applicable laws and regulations or third-party platform rules, we may take one or more of the following measures according to the severity of the violation:

  • require the user to supply additional order, payment or identity verification material;
  • suspend order processing, delay delivery of digital content or restrict account and order functions;
  • refuse to continue providing the service, or terminate the user's use of the website, order system and support channels;
  • withdraw, freeze or stop the use of digitally delivered content that has not yet been activated;
  • cancel orders not yet fulfilled and decide whether to refund according to the reason for the violation and the order status;
  • for fraud, abusive refund claims, account theft, false payments or other unlawful conduct, service fees already incurred and content already delivered or used are generally not refunded;
  • retain the relevant order, access and communication records, and disclose them to payment institutions, platforms or law enforcement where required by law or necessary to protect the rights of the platform, users and partners;
  • suspend, refuse service to or terminate accounts, orders or delivered content suspected of being unlawful or unauthorized.

When we apply a restriction, we will explain the reason through the order or support channel to the extent permitted by law and practicable. Users must not evade restrictions by changing accounts, payment methods, contact details or by any other means. Users are responsible, in accordance with the law, for losses, third-party claims or payment disputes caused by their violations.

5. Service limitations

The customer is responsible for confirming their account status, region, payment conditions and the third-party platform's rules. A third-party platform's policies, region, account status, payment channels and technical failures may affect the top-up result. Prices or time frames shown on a page are not a guarantee of the third-party platform's continued availability.

6. Fees and after-sales

Subscriptions are activated on the customer's own account through the relevant platform's official subscription channel. Once activated, the subscription's features, limits, model behaviour, availability and account management are provided and decided by the platform, and after-sales for them follows the platform's terms and policies. Pay2GPT is an independent third-party service and cannot make commitments on the platform's behalf.

Fees, scope of delivery and after-sales handling are as stated in the specific order. Please verify the delivered information, top-up status and basic usability within the after-sales period stated for the product. If something is wrong, keep the order number, proof of payment and redacted screenshots, and report it by email to support@pay2gpt.com.

The following are outside the scope of after-sales:

  • an account banned, deactivated or restricted by the platform for reasons attributable to the customer, such as violating the platform's usage policies, sharing or transferring the account, using an abnormal network environment or IP, or bulk or automated abuse;
  • reduced model capability, answer quality or response speed for reasons attributable to the customer, such as the network environment, IP or manner of use;
  • changes the platform makes to features, limits, models or rules, and platform service outages;
  • the customer cancelling the subscription, or changing or deleting the account, themselves.

7. Refund policy

When a refund can be requested:

  • The order has not started processing and we confirm it cannot be delivered as ordered.
  • Valid top-up information was not delivered because of a technical, payment-callback or channel problem.
  • The delivered content does not match the order, or was unusable on delivery and cannot be reissued, replaced or repaired.
  • A subscription that stops working within 30 days of activation, for reasons not attributable to the customer, is reactivated free of charge; if it cannot be reactivated, the remaining days are refunded.

How to request:Submit the order number, proof of payment and a description of the problem by email to support@pay2gpt.com; provide redacted screenshots or a screen recording where necessary.

Processing time:After complete material is received, review is usually completed within 3 business days; once approved, a refund to the original payment method usually arrives within 7 business days, and the actual arrival time depends on the payment channel.

When refunds do not apply:The subscription has been activated and is working normally; the case falls under the exclusions listed in section 6; the problem is caused by the customer's account, region, network, IP, third-party platform restrictions or the customer's own actions; the customer has violated these terms or the product rules; the after-sales period stated for the product has passed; or in other cases expressly stated on the order page.

8. Intellectual property

The text, code, visual design and trademarks on this website belong to their respective rights holders. They may not be copied, adapted or used for misleading commercial purposes without permission.

9. Contact

For service support, please use the support link in the website footer. Changes to these terms will be posted on this page.