--- title: Help Center · ChatGPT top-up | Pay2GPT description: Common questions about payment, activation, accounts and after-sales, and how to reach support. url: https://pay2gpt.com/en/help.md canonical: https://pay2gpt.com/en/help locale: en site: Pay2GPT image: https://pay2gpt.com/assets/opengraph-8c4ca537.png alternates: en: https://pay2gpt.com/en/help zh-CN: https://pay2gpt.com/help es: https://pay2gpt.com/es/help ja: https://pay2gpt.com/ja/help de: https://pay2gpt.com/de/help fr: https://pay2gpt.com/fr/help pt-BR: https://pay2gpt.com/pt-BR/help ko: https://pay2gpt.com/ko/help it: https://pay2gpt.com/it/help nl: https://pay2gpt.com/nl/help pl: https://pay2gpt.com/pl/help ru: https://pay2gpt.com/ru/help tr: https://pay2gpt.com/tr/help zh-TW: https://pay2gpt.com/zh-TW/help zh-HK: https://pay2gpt.com/zh-HK/help ar: https://pay2gpt.com/ar/help x-default: https://pay2gpt.com/help --- > HTML version: https://pay2gpt.com/en/help > Site index for agents: https://pay2gpt.com/en/llms.txt # How can we help? ## Payment and refunds ### I paid. How do I activate? You land on your order page after paying, or press “Continue” in the email. Can't find it? Look it up under “Orders” with your order email. USDT needs 1 on-chain confirmation, usually 1–3 minutes. After 15 minutes, email support@pay2gpt.com with the transaction hash. ### Wrong USDT network or amount If you sent too little you can top up the difference or ask for it back. For a wrong network, submit the transaction hash and support verifies it within 24 hours. ### How long does a refund take? Refunds go back the way you paid. Once we have your order details, review usually takes up to 3 business days; after approval the money usually arrives within 7 business days, depending on the payment channel. USDT refunds are sent less the network fee. ## Activation ### “Account already has a subscription” Subscriptions don't stack. Activate after the current one ends; you have 7 days after paying, and the order is not used up. ### Login details incomplete or expired Refresh chatgpt.com, reopen the login details page and copy everything with Ctrl/⌘ + A. On a phone, use the browser. ### No Plus after activation Sign out of ChatGPT and sign in again. If it still isn't active after 10 minutes, email support@pay2gpt.com with your order number. ## Accounts and after-sales ### What after-sales covers and for how long Full refund if we can't activate your plan. If it stops working within 30 days of activation for reasons not on your side, we restore it free or refund the remaining days. The Terms of Service list what's excluded. ### Asked to verify my email again After 30 minutes you verify once more before connecting an account. Press “Verify email” for a new code; this device keeps showing your orders for 7 days. ## Plus Half Price ### How do I know if I'm eligible for half price? Use the eligibility check on the half-price page: paste your ChatGPT Session, no order needed. OpenAI decides this per account, so we can't request it for you. [ChatGPT Plus Half Price](https://pay2gpt.com/en/plus-half-price) ### What if it turns out I'm not eligible after paying? We check again before activating. If the account isn't eligible, the order stays open; connect an eligible account, or contact support. [ChatGPT Plus Half Price](https://pay2gpt.com/en/plus-half-price) ### Why is it cheaper than Plus? It's regular ChatGPT Plus for one month. It costs less because it uses the half-price offer OpenAI gave your account. One month only, no auto-renewal. [ChatGPT Plus Half Price](https://pay2gpt.com/en/plus-half-price) ## Plans ### Who can buy Codex credits? An active ChatGPT Plus or Pro personal plan. Free, Go and Business workspace accounts can't take credits from us. [Codex Credits](https://pay2gpt.com/en/codex-credits.md) ### Do Codex credits expire? Yes — 12 months after purchase. Unused credits don't roll over. [Codex Credits](https://pay2gpt.com/en/codex-credits.md) ### Where do I see my Codex credit balance? ChatGPT → Settings → Usage, or Usage & Billing in the Codex app. [Codex Credits](https://pay2gpt.com/en/codex-credits.md) ## Four things we promise - **No password** — We never ask for your password or verification code. You paste the Session only on your own order page. - **Session not stored in the database** — The Session is used only to activate this order and is not stored in the database. Logging out of all devices in ChatGPT revokes it. - **Full refund if it can't be activated** — If we can't activate your plan, the full amount goes back to the way you paid. - **Lost within 30 days? Restored free** — If the plan stops working within 30 days of activation for reasons not on your side, we restore it free or refund the remaining days. Problems caused by your own account, such as sharing or reselling it, are not covered; the Terms of Service decide. [Terms of Service →](https://pay2gpt.com/en/terms.md) ## Reach support Email us. It's faster with your order number. Email: support@pay2gpt.com [Contact support](mailto:support@pay2gpt.com) · [Service status](https://pay2gpt.com/en/status.md) --- Pay2GPT is a third-party service and is not affiliated with OpenAI. - [Pay2GPT](https://pay2gpt.com/en/.md) - [Guides](https://pay2gpt.com/en/guide.md) - [Help](https://pay2gpt.com/en/help.md) - [Service status](https://pay2gpt.com/en/status.md) - [Orders](https://pay2gpt.com/en/orders) - [Get started](https://pay2gpt.com/en/checkout?plan=plus) - [Terms of Service](https://pay2gpt.com/en/terms.md) - [Privacy Policy](https://pay2gpt.com/en/privacy.md) - [Trustpilot](https://www.trustpilot.com/review/pay2gpt.com) - [Site index for agents](https://pay2gpt.com/en/llms.txt) Contact: [support@pay2gpt.com](mailto:support@pay2gpt.com) ## Structured data ```json { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://pay2gpt.com/#organization", "name": "Pay2GPT", "url": "https://pay2gpt.com/en", "logo": { "@type": "ImageObject", "url": "https://pay2gpt.com/icon-512.png", "width": 512, "height": 512 }, "description": "ChatGPT Plus, Pro and Go top-up on your own account. 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How do I activate?", "acceptedAnswer": { "@type": "Answer", "text": "You land on your order page after paying, or press “Continue” in the email. Can't find it? Look it up under “Orders” with your order email. USDT needs 1 on-chain confirmation, usually 1–3 minutes. After 15 minutes, email support@pay2gpt.com with the transaction hash." } }, { "@type": "Question", "name": "Wrong USDT network or amount", "acceptedAnswer": { "@type": "Answer", "text": "If you sent too little you can top up the difference or ask for it back. For a wrong network, submit the transaction hash and support verifies it within 24 hours." } }, { "@type": "Question", "name": "How long does a refund take?", "acceptedAnswer": { "@type": "Answer", "text": "Refunds go back the way you paid. Once we have your order details, review usually takes up to 3 business days; after approval the money usually arrives within 7 business days, depending on the payment channel. USDT refunds are sent less the network fee." } }, { "@type": "Question", "name": "“Account already has a subscription”", "acceptedAnswer": { "@type": "Answer", "text": "Subscriptions don't stack. Activate after the current one ends; you have 7 days after paying, and the order is not used up." } }, { "@type": "Question", "name": "Login details incomplete or expired", "acceptedAnswer": { "@type": "Answer", "text": "Refresh chatgpt.com, reopen the login details page and copy everything with Ctrl/⌘ + A. On a phone, use the browser." } }, { "@type": "Question", "name": "No Plus after activation", "acceptedAnswer": { "@type": "Answer", "text": "Sign out of ChatGPT and sign in again. If it still isn't active after 10 minutes, email support@pay2gpt.com with your order number." } }, { "@type": "Question", "name": "What after-sales covers and for how long", "acceptedAnswer": { "@type": "Answer", "text": "Full refund if we can't activate your plan. If it stops working within 30 days of activation for reasons not on your side, we restore it free or refund the remaining days. The Terms of Service list what's excluded." } }, { "@type": "Question", "name": "Asked to verify my email again", "acceptedAnswer": { "@type": "Answer", "text": "After 30 minutes you verify once more before connecting an account. Press “Verify email” for a new code; this device keeps showing your orders for 7 days." } }, { "@type": "Question", "name": "How do I know if I'm eligible for half price?", "acceptedAnswer": { "@type": "Answer", "text": "Use the eligibility check on the half-price page: paste your ChatGPT Session, no order needed. OpenAI decides this per account, so we can't request it for you." } }, { "@type": "Question", "name": "What if it turns out I'm not eligible after paying?", "acceptedAnswer": { "@type": "Answer", "text": "We check again before activating. If the account isn't eligible, the order stays open; connect an eligible account, or contact support." } }, { "@type": "Question", "name": "Why is it cheaper than Plus?", "acceptedAnswer": { "@type": "Answer", "text": "It's regular ChatGPT Plus for one month. It costs less because it uses the half-price offer OpenAI gave your account. One month only, no auto-renewal." } }, { "@type": "Question", "name": "Who can buy Codex credits?", "acceptedAnswer": { "@type": "Answer", "text": "An active ChatGPT Plus or Pro personal plan. Free, Go and Business workspace accounts can't take credits from us." } }, { "@type": "Question", "name": "Do Codex credits expire?", "acceptedAnswer": { "@type": "Answer", "text": "Yes — 12 months after purchase. Unused credits don't roll over." } }, { "@type": "Question", "name": "Where do I see my Codex credit balance?", "acceptedAnswer": { "@type": "Answer", "text": "ChatGPT → Settings → Usage, or Usage & Billing in the Codex app." } } ] } ] } ```